Welcome to Hydrogen's platform status page! On this page you can learn more about the following:
Known issues being fixed by the Hydrogen team;
Known bugs reported by other users;
Connectivity issues with third-party APIs; and
The availability of Hydrogen's developer resources, including our APIs
*Please check all errors before contacting our support team.*
Open Banking Connections Status
We update the status of our top 20 open banking connections every 24 hours. These connections will affect your users' Hydrogen Debit components (e.g. ACH Card Funding) and Hydrogen Wealth components (e.g. Aggregation Connect). If a connection is down, or has intermittent connectivity, please make sure you communicate the status to your users!
Please note: up to 10% of all users will fail to connect their account due to user error (e.g. inputting the wrong password or failing the 2FA check), even if a connection is listed as "good" below.
Updated as of 9:00AM EST April 1st, 2022
Ally Bank: Good Connection, 98.1% Success Rate
American Express Credit Card: Good Connection, 99.5% Success Rate
Bank of America: Good Connection, 98.1% Success Rate
Capital One: Good Connection, 98.9% Success Rate
Citibank: Good Connection, 99.8% Success Rate
Discover Credit Card: Connection Down!
Fidelity Investments: Good Connection, 98.5% Success Rate
Fifth Third Bank: Good Connection, 97.8% Success Rate
Key Bank: Connection Down!
JP Morgan Chase: Connection Down!
M&T Bank: Good Connection, 98.4% Success Rate
Navy Federal Credit Union: Connection Down!
PNC Bank: Good Connection, 98.3% Success Rate
Regions Bank: Connection Down!
TD Bank: Connection Down!
Truist:. Good Connection, 96.4% Success Rate
US Bank: Good Connection, 99.9% Success Rate
USAA: Good Connection, 99.9% Success Rate
Vanguard Investments: Good Connection, 96.4% Success Rate
Wells Fargo: Good Connection, 95.0% Success Rate
Libraries, No-Codes, and Servers Status