About This Site

Welcome to Hydrogen's platform status page! On this page you can learn more about the following:

Known issues being fixed by the Hydrogen team;

Known bugs reported by other users;

Connectivity issues with third-party APIs; and

The availability of Hydrogen's developer resources, including our APIs

*Please check all errors before contacting our support team.*

Open Banking Connections Status

We update the status of our top 20 open banking connections every 24 hours. These connections will affect your users' Hydrogen Debit components (e.g. ACH Card Funding) and Hydrogen Wealth components (e.g. Aggregation Connect). If a connection is down, or has intermittent connectivity, please make sure you communicate the status to your users!

Please note: up to 10% of all users will fail to connect their account due to user error (e.g. inputting the wrong password or failing the 2FA check), even if a connection is listed as "good" below.

Updated as of 9:00AM EST April 1st, 2022

Ally Bank: Good Connection, 98.1% Success Rate

American Express Credit Card: Good Connection, 99.5% Success Rate

Bank of America: Good Connection, 98.1% Success Rate

Capital One: Good Connection, 98.9% Success Rate

Citibank: Good Connection, 99.8% Success Rate

Discover Credit Card: Connection Down!

Fidelity Investments: Good Connection, 98.5% Success Rate

Fifth Third Bank: Good Connection, 97.8% Success Rate

Key Bank: Connection Down!

JP Morgan Chase: Connection Down!

M&T Bank: Good Connection, 98.4% Success Rate

Navy Federal Credit Union: Connection Down!

PNC Bank: Good Connection, 98.3% Success Rate

Regions Bank: Connection Down!

TD Bank: Connection Down!

Truist:. Good Connection, 96.4% Success Rate

US Bank: Good Connection, 99.9% Success Rate

USAA: Good Connection, 99.9% Success Rate

Vanguard Investments: Good Connection, 96.4% Success Rate

Wells Fargo: Good Connection, 95.0% Success Rate

Libraries, No-Codes, and Servers Status