Hydrogen Issues, Bugs, and Availability
Identified - There is an error displaying the bank link popup on native mobile apps. We are investigating the issue with our frontend team and the frontend team of the data aggregation provider. We have identified a fix and working to implement it within the next few days.
Jul 29, 13:26 EDT

About This Site

Welcome to Hydrogen's platform status page! On this page you can learn more about the following:

  • Known issues being fixed by the Hydrogen team;

  • Known bugs reported by other users;

  • Connectivity issues with third-party APIs; and

  • The availability of Hydrogen's developer resources, including our APIs


  • *Please check all errors before contacting our support team.*


    Open Banking Connections Status


    We update the status of our top 20 open banking connections every 24 hours. These connections will affect your users' Hydrogen Debit components (e.g. ACH Card Funding) and Hydrogen Wealth components (e.g. Aggregation Connect). If a connection is down, or has intermittent connectivity, please make sure you communicate the status to your users!

    Please note: up to 10% of all users will fail to connect their account due to user error (e.g. inputting the wrong password or failing the 2FA check), even if a connection is listed as "good" below.

    Updated as of 11:00AM EST September 17th, 2021

    Ally Bank: Good Connection, 98.1% Success Rate

    American Express Credit Card: Good Connection, 99.5% Success Rate

    Bank of America: Good Connection, 98.1% Success Rate

    Capital One: Good Connection, 98.9% Success Rate

    Citibank: Good Connection, 99.8% Success Rate

    Discover Credit Card: Connection Down!

    Fidelity Investments: Good Connection, 98.5% Success Rate

    Fifth Third Bank: Good Connection, 97.8% Success Rate

    Key Bank: Good Connection, 99.1% Success Rate

    JP Morgan Chase: Good Connection, 99.2% Success Rate

    M&T Bank: Good Connection, 98.4% Success Rate

    Navy Federal Credit Union: Connection Down!

    PNC Bank: Good Connection, 97.2% Success Rate

    Regions Bank: Connection Down!

    TD Bank: Connection Down!

    Truist: Good Connection, 93.6% Success Rate

    US Bank: Good Connection, 99.9% Success Rate

    USAA: Good Connection, 99.9% Success Rate

    Vanguard Investments: Good Connection, 96.4% Success Rate

    Wells Fargo: Good Connection, 95.0% Success Rate


    Libraries, No-Codes, and Servers Status

    Hydrogen APIs Operational
    90 days ago
    100.0 % uptime
    Today
    Proton API ? Operational
    90 days ago
    100.0 % uptime
    Today
    Nucleus API ? Operational
    90 days ago
    100.0 % uptime
    Today
    Hydrogen Client Libraries Operational
    90 days ago
    100.0 % uptime
    Today
    Nucleus SDKs ? Operational
    90 days ago
    100.0 % uptime
    Today
    Proton SDKs ? Operational
    90 days ago
    100.0 % uptime
    Today
    Atom Postman Collection ? Operational
    90 days ago
    100.0 % uptime
    Today
    Hydrogen No-Code Apps Degraded Performance
    90 days ago
    99.89 % uptime
    Today
    White Label Cards Web App ? Operational
    90 days ago
    99.35 % uptime
    Today
    White Label PFM Web App ? Degraded Performance
    90 days ago
    100.0 % uptime
    Today
    Money Web Components ? Operational
    90 days ago
    100.0 % uptime
    Today
    Cards Web Components ? Operational
    90 days ago
    100.0 % uptime
    Today
    Money Mobile WebViews ? Operational
    90 days ago
    100.0 % uptime
    Today
    Cards Mobile WebViews ? Operational
    90 days ago
    100.0 % uptime
    Today
    Hydrogen Client Portal ? Operational
    90 days ago
    100.0 % uptime
    Today
    AWS ec2-us-east-1 Operational
    AWS ec2-us-east-2 Operational
    Cloudflare Newark, NJ, United States - (EWR) Operational
    SendGrid SMTP Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Major outage
    Partial outage
    No downtime recorded on this day.
    No data exists for this day.
    had a major outage.
    had a partial outage.
    Past Incidents
    Sep 17, 2021

    No incidents reported today.

    Sep 16, 2021

    No incidents reported.

    Sep 15, 2021

    No incidents reported.

    Sep 14, 2021
    Resolved - This incident has been resolved.
    Sep 14, 15:37 EDT
    Identified - We have identified a bug that is causing virtual and physical card issuance to fail for approved tenants that are in pre-production testing. This bug is not affecting issuance of Hydrogen branded cards. We are working on a patch for this bug.
    Sep 13, 13:58 EDT
    Sep 13, 2021
    Sep 12, 2021

    No incidents reported.

    Sep 11, 2021

    No incidents reported.

    Sep 10, 2021

    No incidents reported.

    Sep 9, 2021
    Resolved - This has been patched.
    Sep 9, 10:46 EDT
    Identified - There is an internal server error on the login for the debit cards web app. Our DevOps team is investigating this error urgently. We will have a patch for it shortly.
    Sep 9, 08:51 EDT
    Sep 8, 2021

    No incidents reported.

    Sep 7, 2021

    No incidents reported.

    Sep 6, 2021

    No incidents reported.

    Sep 5, 2021

    No incidents reported.

    Sep 4, 2021

    No incidents reported.

    Sep 3, 2021

    No incidents reported.